Privacy Policy

Last Updated: September 2026
Merch by Sia respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you when you use our website or purchase from us.

1. INFORMATION WE COLLECT
   When you visit our website, create an account, place an order, subscribe to our mailing list, or contact us, we may collect information such as:
   Full name
   Email address
   Phone number
   Billing and delivery address
   Order and purchase information
   Payment-related information necessary to process your order
   Information you provide when contacting customer service
   Marketing preferences
   Website usage information, such as pages visited and interactions with our website
   Device, browser, and technical information where collected through cookies or similar technologies
   We do not need or intentionally collect sensitive personal information unless it is necessary for a specific purpose and permitted by applicable law.
2. HOW WE USE YOUR INFORMATION
   We may use your personal information to:
   Process and fulfil your orders.
   Process payments.
   Arrange delivery of your purchases.
   Communicate with you about your orders.
   Respond to customer service enquiries.
   Process returns, exchanges, and refunds.
   Send you marketing communications where you have subscribed or otherwise provided appropriate permission.
   Improve our website, products, services, and customer experience.
   Prevent fraud, abuse, and unauthorised transactions.
   Comply with legal, regulatory, accounting, and other lawful obligations.
   We will only use your information for legitimate and appropriate purposes and will not collect more information than reasonably necessary for those purposes.
3. PAYMENT INFORMATION
   Payments made through our website may be processed by third-party payment service providers.
   We do not intend to store your complete card details on our own systems.
   Your payment information may be processed by the relevant payment provider according to its own privacy policy and security practices.
4. INFORMATION SHARING
   We may share necessary personal information with trusted third parties where required to provide our services.
   These may include:
   Payment processors.
   Delivery and courier companies.
   Website hosting and technology providers.
   Email and marketing service providers.
   Professional advisers or service providers where necessary.
   Government authorities, regulators, law-enforcement bodies, or other parties where required by law.
   We do not sell your personal information to third parties.
   Where we use third-party service providers to process personal information on our behalf, we expect them to handle that information appropriately and securely.
5. INTERNATIONAL DATA TRANSFERS
   Because Merch by Sia serves customers internationally and may use service providers located outside Nigeria, your personal information may be processed or stored in countries other than Nigeria.
   Where applicable, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable data-protection requirements.
6. COOKIES
   Our website may use cookies and similar technologies to improve website functionality, understand how visitors use our website, remember preferences, and support relevant marketing activities.
   You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
   Where required, we will provide appropriate cookie notices and choices.
7. MARKETING COMMUNICATIONS
   If you subscribe to our mailing list, we may use your email address to send you updates about Merch by Sia, including new products, launches, promotions, events, and other brand-related information.
   You can unsubscribe from marketing emails at any time by using the unsubscribe option included in our emails or by contacting us.
   Unsubscribing from marketing communications will not affect necessary communications relating to an order you have placed.
8. DATA SECURITY
   We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
   However, no online transmission or storage system can be guaranteed to be completely secure.
9. HOW LONG WE KEEP YOUR INFORMATION
   We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business and financial records, resolving disputes, preventing fraud, and complying with legal or regulatory obligations.
   When information is no longer required, we will take reasonable steps to securely delete or anonymise it where appropriate.
10. YOUR PRIVACY RIGHTS
    Subject to applicable law, you may have rights regarding your personal information, including the right to:
    Request access to personal information we hold about you.
    Request correction of inaccurate or incomplete information.
    Request deletion of your personal information where applicable.
    Object to or request restriction of certain processing.
    Withdraw consent where processing is based on consent.
    Request information about how your personal information is being processed.
    Lodge a complaint regarding the handling of your personal information.
    To exercise an applicable privacy right, please contact us using the contact details provided on our website.
    We may need to verify your identity before processing certain requests.
11. CHILDREN’S PRIVACY
    Our website is not intended to knowingly collect personal information from children without appropriate consent where such consent is required by law.
    If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.
12. THIRD-PARTY WEBSITES
    Our website may contain links to third-party websites, services, or social-media platforms.
    We are not responsible for the privacy practices or content of those third parties. We recommend reviewing their privacy policies before providing personal information.
13. CHANGES TO THIS PRIVACY POLICY
    We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable legal requirements.
    Any changes will be posted on this page with an updated “Last Updated” date.
14. CONTACT US
    If you have questions about this Privacy Policy or wish to exercise your applicable privacy rights, please contact Merch by Sia using the contact information provided on our website.
    By using our website, you acknowledge that you have read and understood this Privacy Policy.